Order cancellation or refund after payment is made is not allowed.
Items that are damaged or defective must be returned within 7 days from the date of receipt for exchange along with the original purchase receipt and packaging.
The returned goods/products will be checked with the receipt and the goods should be in good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any exchange. Famous Stationers Sdn. Bhd. will also not be responsible if your shipment is lost during the return transit.
Please contact us at support@sakuraartmalaysia.com or whatsapp 012-785 0870 if you have any questions or doubts.